Moderro Technologies and Cisco are announcing an enhanced partnership for Interactive Signage and Remote Expert Branch solutions. Moderro has purchased all rights to the Cisco Interactive Signage products, Cisco Remote Expert Manager product, and the Cisco Remote Expert Branch (REB) solution from Cisco.
Moderro Technologies, headquartered in Sunnyvale, CA, is a Cisco SolutionsPlus partner and long-standing Cisco original equipment manufacturer (OEM) that has collaborated with Cisco on these products and solutions since their inception.
Cisco will continue to sell these products and solutions on the Cisco Global Price List (GPL) as a reseller through the Cisco SolutionsPlus Program, while Moderro assumes complete ownership and support.
Cisco will continue to provide support for Severity 2 and 3 issues for these products through the end of their Cisco service contract. Cisco TAC will escalate all Severity 1 issues to Moderro for resolution. After the Cisco service contract expires, customers can purchase a new Moderro service contract to maintain continuous support on the products.
For new hardware and software, customers can purchase level 1, 2, and 3 service contracts from Moderro or authorized Moderro resellers.
To learn more, visit the Cisco Partnership page.