With Remote Expert you can bring in the same exceptional service to more of your customers having your service team locally or remotely. When you do this, customer satisfaction goes up, and costs go down. Won’t that feel great? With a geographically dispersed team, and using Remote Expert, you can provide safer customer experiences while improving agent utilization and reducing operational cost.
We built Remote Expert so that you can take all your off-line business, on-line, and complete your business transactions without needing to be in the same location.
With Remote Expert, your customers can meet remotely with their advisor or agent to complete any business transaction without losing the personal touch.
ANNUAL BUSINESS VALUE
Remote Expert users are transacting $2B every year remotely, using Remote Expert.
agents use Remote Expert around the world to access all of the devices required for any business process to be completed remotely.
Video is delivered at full HD resolution and with excellent quality so that your customers will feel that they are in the same room as the agent.
Seamlessly integrating with Cisco Unified Communications, your existing call center routing and business processes can be used with Moderro Remote Expert Manager.
Remote Expert works with almost any peripheral needed for you to complete your business transaction. Even medical devices can be used.
Touchless experiences are important to customers. A Remote Expert session may be started without needing to touch the screen.
We offer several deployment options so that you can get started quickly and easily. On-prem, a cloud service model, and hybrid are available.
Whether you need a kiosk experience, or a desktop application. Remote Expert is easily implemented into any environment and highly customizable.
"We can't distribute our experts everywhere throughout our entire network across the country. So this enabled us to connect people both branch to branch, or branch to call center, and have that immediate access."
"We're able to create a smarter way for our customers to engage with our mortgage advisors. Nottingham on-demand saw us install high-definition video across our entire branch network, enabling our customers to speak to a mortgage service advisor on demand in any of our branch locations. This gave our customers a connection that really matters, reducing the time it takes to get that all-important community."
"So we wanted to make sure our customers were at least as satisfied with using a remote advisor as they were using an in-branch advisor. The results in that space were our customers were more satisfied."
"If you're able to bring call center type management to be able to match supply and demand with the right expertise at the right time and in the right place, you're starting to reach that position of high efficiency. The Cisco Remote Expert functionality allows us to do exactly that."
"Why Remote Expert is so successful is the fact that you can deliver the bank's expert to the client anyplace anytime, whether it's at their home, a branch, or in a remote location."
We have over 2,000 Remote Expert endpoints installed.
Yours could be up and running tomorrow!