We built Remote Expert so that you can take all your in-person customer interactions on-line using advanced technology to connect remotely all the devices needed to complete a transaction.
Your customers are used to doing business with you in person, but this doesn’t mean that you need agents in every branch. With Remote Expert, your customer enjoys a personalized experience tailored to their specific need. The client that is best suited for your office environment may be used, kiosk, desktop computer, or dedicated terminal.
Once the customer approaches the kiosk or computer, Remote Expert can automatically start the session touchless, intelligently routing the customer to the best agent equipped to handle their need. If the customer is wanting to learn about investment options, or home mortgage rates, Remote Expert ensures the right person is connected to the customer.
Video banking offers a much more convenient way for customers to get help when it fits their schedule and not only when the appropriate person is in the office. Remote Expert can be used for any banking transaction that occurs face to face because the system connects to all of the devices needed to complete the business interaction.
Move your customer representatives to a remote process so that you can service more customers. By doing this, customer satisfaction goes up, and costs go down. Won’t that feel great?
Remote Expert can be tailored to your specific application. It uses the most advanced technology to provide a truly immersive customer experience.
We’ve deployed with enterprise customers around the world since 2007. We know what you require for your business and Remote Expert is the answer.
As a Cisco partner, our products fully integrate with Cisco networking and Unified Communications solutions.
Touchless customer service is required to retain your banking customers today. Consumers want a personal connection, but they want to know that they will be safe at the same time.
Remote Expert transforms the way a bank branch operates with reduced staffing, smaller real-estate requirements, and higher customer interaction that can result in a 70% improvement in cost savings and increased sales.
"Now, instead of worrying about searching for a mortgage advisor, waiting for a meeting, and potentially missing out on their future home. Customers can connect and chat with a dedicated mortgage advisor as quickly as possible. By making this small change in the process, we were able to make a big impact on what is one of the most important milestones in our customers lives."
"If there's anything the customer needs throughout the appointment, the remote advisor is in touch via instant messaging and can contact the branch to take them in a cup of tea or coffee. The service is exceptional, really."
With Remote Expert, a Smart Branch can migrate as much as 90% of their regular customer activities to remotely assisted or self-service functions. Traditional bank branches are service-oriented, but a Smart Branch is proactive and focused on customer needs.
In a Smart Branch, employees will spend most of their time on targeted, value-driven tasks. With simple sales and customer service needs being met through self-service tools. Remote Expert allows a bank branch to provide highly customized service to more people without needing to increase the number of agents.
Remote Expert can improve the utilization and performance of customer service agents and banking personnel. Time and motion studies have shown that the expectations of branch-resourcing models are not aligned with the actual workload of the banking associates and representatives. An accurate view of the duration of common activities, such as transactions, and untracked customer demand, leads to better resourcing models and resulting customer satisfaction.
We have over 2,000 Remote Expert endpoints installed.
Yours could be up and running tomorrow!