Expert Application can print or scan document remotely using connected to the IEC device.

Remote Expert application can automatically initiate the session touchlessly.

Client is capable of making high-definition video calls. HD calls have clear video quality, the audio is in sync.

Client can choose between available user interface languages. Both left-to-right and right-to-left language groups supported.

Expert can invite another expert to join ongoing session, so Client could talk to Experts simultaneously.

Expert can stream a high quality video from preloaded REM assets to Client.

Almost any USB device connected to the Client’s IEC can be controlled by Expert Application.

Expert can send different types of documents (PDFs, images, videos, etc.) to the client application for viewing by customer.

Client can see and operate either a window, selected by Expert, or the entire expert’s desktop.

Expert can see and remotely operate the Kiosk Application running in the IEC the Client initiated a call from.

Client can remotely and securely sign documents offered by expert using Adobe eSign or DocuSign technologies.

Expert application can print or scan documents remotely, using devices connected to the RE client as if they would be connected locally to expert's workstation.

Expert can present hand drawings to the Client (with Wacom Tablet).

Client application is capable to display web resources in a frame. URL of a web resource may be sent by expert or be a part of application logic.

The Solution makes possible to collect user experience feedback inputs.

Client can use a smart card to provide his ID to the expert.

Client hardware can operate with two displays connected. One of displays can be equipped with a touch screen.

Remote Expert client application can adapt for horizontal and vertical display orientations.

Remote Expert client application uses touch screen as primary interaction device between user and application logic.

Customer can use smartphone as a remote virtual keyboard and touchpad to fill in forms, sign documents etc. Mobile web browser like Chrome or Safari is used, no need to install additional software.

Cisco Jabber Client for video conferencing.

Cisco DX-80 as dedicated video conferencing endpoint.

Cisco Room Kit Mini for immersive conferencing experience.

Mobile application for iOS, Android

Mobile application can gain access to 3rd party devices' data and send it over to expert for review.