Remote Expert Branch Edition is generally deployed within branch and satellite offices of the enterprise or in public places. It can be configured in 4 standard ways. At the same time, we designed Remote Expert solution to be highly cusomizable and every standard configuration can be tailored exactly for your special usecase and requirements.
Self-service kiosks are becoming increasingly common in retail environments and found mostly within the retail customer space to provide self-service content with the ability to escalate into a video-call with a subject matter expert. A kiosk presents an ideal platform for the user to browse through the company offerings for information or for purchase.
Self-service kiosks are becoming increasingly common in retail environments. A kiosk presents an ideal platform for the user to browse through the company offerings for information or for purchase. With Moderro Remote Expert, when the user has questions or needs assistance, the kiosk offers a way to establish a video call with an expert.
Similar to Remote Expert Immersive, Remote Expert Kiosk architecture uses the same components to help establish the call. The Interactive Experience Client (IEC) drives the touch-screen and peripherals present in both architectures. A Kiosk location, however, does not have a separate video-enabled collaboration endpoint; therefore, it utilizes the soft-phone API’s available via the IEC and allows the Kiosk user to establish a video call in that manner.
Expert can invite another expert to join ongoing session, so Client could talk to Experts simultaneously.
Client is capable of making high-definition video calls. HD calls have clear video quality, the audio is in sync.
Expert can stream a high quality video from preloaded REM assets to Client.
Remote Expert application can automatically initiate the session touchlessly.
Client can choose between available user interface languages. Both left-to-right and right-to-left language groups supported.
Expert can send different types of documents (PDFs, images, videos, etc.) to the client application for viewing by customer.
Expert can present hand drawings to the Client (with Wacom Tablet).
Client can see and operate either a window, selected by Expert, or the entire expert’s desktop.
Expert can see and remotely operate the Kiosk Application running in the IEC the Client initiated a call from.
Client application is capable to display web resources in a frame. URL of a web resource may be sent by expert or be a part of application logic.
Client hardware can operate with two displays connected. One of displays can be equipped with a touch screen.
Remote Expert client application uses touch screen as primary interaction device between user and application logic.
Customer can use smartphone as a remote virtual keyboard and touchpad to fill in forms, sign documents etc. Mobile web browser like Chrome or Safari is used, no need to install additional software.
Remote Expert client application is adaptive for horizontal and vertical display orientations.
Client can use a smart card to provide his ID to the expert.
The Solution makes possible to collect user experience feedback inputs.
Virtual connection between remotely installed peripherals and Agent Workstation PC works as if devices were connected to a local USB ports.
While the Remote Expert is generally presented in two editions and five base configurations, we can tailor all of them exactly for your special usecase and requirements.