One of the best solutions on the market – the Moderro Remote Expert – overcomes these problems by providing a unique knowledge delivery system that adds the new dimensions of real-time video calling and virtual collaboration to the sales and retention process.
Remote Expert connects customers to your remote advisors and specialists in free-flowing, productive meetings powered by high definition video calling, crisp audio and full-featured collaboration tools so they complete entire interviews and transactions as if your customers and staff met in the same room.
Based on the industry-leading Cisco Unified Communications infrastructure, the Moderro Remote Expert Solution provides a full spectrum of internal and external communication capabilities.
Moderro Remote Expert combines dynamic content, touchscreen displays, HD video and intelligent telephony. Easy to manage, Remote Expert has been designed to integrate with enterprise-scale networks.
With the integration of peripherals, such as printers, card-readers and scanners, our unique solutions can facilitate everything from simple routine tasks, to providing assisted sales service and enabling complex personal transactions.
Built on the Cisco Unified Communications infrastructure that many companies already have in place, Moderro Remote Expert provides a full spectrum of multiple-endpoint customer service capabilities that extend across your entire organization and all its delivery channels.
Moderro Remote Expert creates an enterprisewide, skills-based database of your subject-matter experts, and provides a platform to manage and track their availability, so you can quickly connect customers with the expertise they need across the entire customer interaction continuum, including:
Engage all your end customers without requiring special PIN codes, phone numbers or passwords.
In use cases that require document printers, scanners or payment card readers, you can use your existing Windows compatible devices to simplify management and lower capital costs.
Expert has built-in workflows for Adobe Sign and DocuSign so your experts can complete entire transactions with end customers
Expert and customer conversation have the fidelity of face-to-face meetings easily establishing rapport and engendering trust between your Remote Expert and end customers
Remote Expert stores the skills and preferences of your advisors, experts and Line of Business leaders so every session is connected to the best skilled member of your staff ensuring transaction success.
Remote Expert offers readymade or custom installation options for your business. It integrates into your existing enterprise network as an application powered by Cisco’s Unified Communications or Cisco's WebEx Teams.
Our fully immersive solution facilitates complex transactions in a private space, with the addition of peripherals such as printers, card-readers and scanners. Remotely controlled by your expert, it gives your customers the same frictionless experience as having a physical expert in the room.
Important customer meetings that involve sensitive information and complex transactions. This could include loan and mortgage applications, financial portfolio planning or legal assistance, etc.Explore the Branch Edition
Our enhanced interactive kiosks enable your customers to access important information and dynamic content, as well as accomplish routine tasks and transactions via touchscreen. If they need help at any time or have a simple sales query, they can start a secure HD video call directly with one of your experts, based in any location.
Providing quick-service assistance for standardised transactions and routine tasks, such as purchasing tickets, booking appointments, or learning about products.Explore the Kiosk Edition
Small business can reduce cost of initial invesments into Remote Expert solution by ordering a subscription to a cloud-based mobile service. They can create topics so their customers are going to be addressed to appropriate agent. Easy to deploy and use.
Small business, floating offices and for end-user support.Explore the Mobile Edition
Not only does Moderro Remote Expert improve customer service by replicating the "expert in the room" experience, but it can boost the efficiency of your organisation too. Our integrated technology is designed to reduce onsite staffing requirements and increase the productivity of your skilled employees across multiple regions, each and every day.
Remote Expert is not just for customer service, this solution can help you in many business-to-business and business-to-customer situations.
Our high performance, enterprise-grade technology provides unrivalled levels of visual performance, advanced system applications and network integration capabilities. The result? Your customers enjoy a consistent, resilient, reliable and smooth experience.
We use state-of-the-art computer, networking and visual technologies to deliver high-performance, enterprise-grade solutions.
We have an extensive background in digital signage, deploying enterprise-scale solutions across hundreds of organisations since 2007.
We know that every business is different, which is why we create bespoke solutions for all of our clients, ensuring your Moderro Remote Expert can have the greatest impact for both you and your customers. To find out what we can do for your organisation, get in touch with us today.Frequently Asked Questions