These are just some of the challenges we can help you to solve:
Moderro Remote Expert provides a fully immersive experience. Your expert is able to control all peripherals, as well as communicate with local branch staff to make the experience as smooth as possible. In fact, it’s easy for customers to forget that the expert isn’t actually in the same room.
By providing Moderro Remote Expert in the branches that don’t have a physical expert, you can provide customers with the expertise they need without the need for travel or new hires.
By providing Moderro Remote Expert in branches with only one physical expert to provide overflow capability. Less cost than employing a second local expert.
Moderro Remote Expert is product agnostic. therefore it’s easy to deploy any product or service through it.
Moderro Remote Expert provides the opportunity to record all sales conversations for supervisory and regulatory review.
Simply reduce the cost of supervising and training your experts by centralising them in one place and deploying them via Moderro Remote Expert.
Remote Expert provides a fully immersive experience. Your expert is able to control all peripherals, as well as communicate with local branch staff to make the experience as smooth as possible. In fact, it’s easy for customers to forget that the expert isn’t actually in the same room.
Remote Expert is product agnostic. It’s easy to deploy any product or service through it. You do not need to change your current workflows to deliver them via Remote Expert.
The problem is how do you scale this and keep customer information secure? A webcam-based solution rely on point-to-point calling which offers no automated routing capability to ensure every customer speaks to the best qualified expert or redirect customers to an appointment center. Moreover, webcam-centered solutions subject your experts to error-prone manual selection of remote peripherals and increase the risk of accidently exposing private information because they are using desktop sharing.