Remote Expert is the engine of the smart branch by facilitating face-to-face transactions remotely. Brick-and-mortar office locations are still preferred by people. Even in digitally advanced regions, up to 60% of citizens prefer operations at offices.
Touchless customer service is required to retain your visitors today. People want a personal connection, but also they want to know that they will be safe at the same time.
Remote Expert transforms the way the government services operate with reduced staffing, smaller real-estate requirements, and higher citizen interaction that can result in a 70% improvement in cost savings.
Your citizens are used to solving issues in person, but this doesn’t mean that you need agents in every location. With Remote Expert, your citizens enjoy a personalized experience tailored to their specific need. The client that is best suited for your office environment may be used: kiosk, desktop computer, or dedicated terminal.
When the citizens approaches the Remote Expert terminal or enters the POD they are detected by camera, automatically getting connected with the government agent.
Remote Expert offers a much more convenient way for citizens to get help when it fits their schedule and not only when the appropriate person is in the office. Remote Expert can be used for any communication that occurs face to face because the system connects to all of the devices needed to complete the interaction.
Remote Expert for government services helps project the best of modern government by taking the point of service closer to the citizen while making more services accessible for longer hours. The Moderro model – giving citizens remote access to interactive government services through HD video and high-quality voice – supports a wide range of use cases.
"Are you accessing your knowledge workers the best that you can for your partners and internal purposes? Do your customers have instant accessibility to your experts when and how they want it? Or are you losing business due to the lack of accessibility of your knowledge base With Cisco Remote Expert, you can now offer one compelling consistent collaboration experience, no matter where your customers and experts are located."
"Remote Expert can enable you to better access and use the most valuable assets your organization has, your people, and the relationships you have with your customers, partners, and suppliers."
We have over 2,000 Remote Expert endpoints installed.
Yours could be up and running tomorrow!